Shipping policy

Thank you for shopping with C&O Boutique. Below you'll find everything you need to know about how and when your order ships.

Where we ship

We currently ship to addresses within the United States, including Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses. We do not ship internationally at this time.

Order processing

Orders are processed Monday through Friday, excluding weekends and holidays.

  • Processing time: 1-2 business days after your order is placed
  • Orders placed after 8:00 PM EST are processed the next business day
  • During launches, sales, and holiday periods, processing may take an extra 1–2 business days

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Shipping options and rates

Rates are calculated at checkout based on your address and the size of your order.

Delivery estimates begin the day your order ships, not the day it's placed, and don't include weekends or holidays. Orders to Alaska, Hawaii, and U.S. territories may take longer and may not be eligible for expedited service.

Tracking your order

Once your package ships, we'll email you a tracking number. Please allow up to 48 hours for tracking to update after you receive it. You can also check your order status by logging into your account.

Shipping addresses

Please double-check your shipping address at checkout. We're not able to redirect a package once it has shipped, and we aren't responsible for orders delivered to an incorrect address provided at checkout.

If you catch a mistake right away, email us at support@candoboutique.com and we'll do our best to correct it before the order leaves our facility.

Lost, stolen, or damaged packages

  • Marked delivered but missing: Check with household members and neighbors, and look around porches, mailboxes, and side doors. Carriers sometimes mark packages early. If it hasn't turned up after 48 hours, contact us and we'll help open a claim with the carrier.
  • Damaged in transit: Email us within 7 days of delivery with photos of the packaging and the items, and we'll do our best to make it right.
  • Lost in transit: If tracking hasn't updated in 10 business days, reach out and we'll file a claim on your behalf.

We're not responsible for packages once they're marked delivered by the carrier, but we'll always help you work with the carrier to resolve an issue.

Delays

Severe weather and carrier backlogs can affect delivery times. We'll keep you posted if we know about a delay affecting your order, but published delivery windows are estimates from the carrier, not guarantees.

Questions

We're happy to help.

  • Email: support@candoboutique.com — we reply within 1–2 business days
  • Phone: (844) 829-8060, Mon–Fri, 9 AM–5 PM EST

Last updated: September 10, 2026