get answers to frequently asked questions
FAQ
What makes bamboo different from cotton?
Bamboo viscose is noticeably softer and more breathable than most cotton, and it moves heat and moisture away from the skin, which helps with those babies who run warm at night. It also has a bit of natural stretch, so zippies and sleepers stay comfortable as they wiggle.
How should I wash bamboo clothing?
Machine wash cold on a gentle cycle with a mild detergent, and tumble dry low or hang to dry. Skip fabric softener and bleach, softener coats the fibers and slowly kills the softness that makes bamboo worth buying. Wash with like colors for the first few washes, especially with deeper prints.
Will it shrink?
Expect minimal shrinkage if you wash cold and dry low. Hot water and high heat are what cause bamboo to shrink and pill, so keep both low and your pieces will hold their shape and size through a lot of wears.
Where do you ship, and how long does it take?
We ship anywhere in the United States. Orders are processed in 1–2 business days, and standard shipping usually arrives 3–7 business days after that. Full details are on our Shipping Policy page.
Do you offer local pickup?
Yes — choose the local pickup option at checkout and we'll email you the pickup address and available times once your order is ready.
Can I return or exchange something?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. It also must be within 30 days of delivery. You’ll also need the receipt or proof of purchase.
Email us atsupport@candoboutique.com with your order number and we'll send return instructions. See our Return Policy for the full details.
How do I track my order?
You'll get an email with a tracking number as soon as your order ships. Tracking can take up to 48 hours to start updating after you receive it.
Can I change or cancel my order?
Email us right away at support@candoboutique.com. We can usually make changes before an order is packed, but once it ships we can't redirect or cancel it.